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FREQUENTLY ASKED QUESTIONS

GENERAL

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use the tracking link provided to check your order’s status at any time.
Orders are processed quickly to ensure fast shipping. If you need to cancel your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it.
If your order hasn’t been processed yet, we’ll do our best to accommodate changes. Please contact us immediately after placing your order.

PRODUCTS

Keshini products are specifically formulated with curly, coily, and textured hair in mind. While anyone is welcome to use our products, they were created to help meet the unique needs of curls, coils, and protective styles.
Our products are suitable for both low and high porosity curly and coily hair. Every head of hair is different, so we recommend adjusting the amount you use based on your hair’s porosity, density, and moisture needs.
We carefully select quality ingredients and formulate our products with hair health in mind. However, everyone’s skin and scalp are different. We recommend performing a patch test before full use, especially if you have sensitive skin or allergies to any ingredients.
For best results, we recommend using our hair oil 2–4 times per week or as needed to help nourish your scalp and seal in moisture. Our hair butter can be used whenever your hair needs extra moisture and protection.
Keshini products are formulated to nourish the scalp, moisturize the hair, and help reduce dryness and breakage. While a healthy hair care routine may support length retention, we do not guarantee hair growth, as individual results vary.
Absolutely! Our products are great for braids, twists, wigs, sew-ins, locs, and other protective styles. Apply directly to your scalp and hair as needed to help maintain moisture and keep your scalp feeling nourished.
Yes. While Keshini is designed with curly and coily hair in mind, our products can also be used on relaxed or color-treated hair. We recommend performing a patch test before first use, especially if your scalp is sensitive.

Shipping

Orders are typically processed within 2–5 business days. Once your order has shipped, standard delivery usually takes 3–7 business days within the United States. You’ll receive a tracking number by email as soon as your order is on its way.

At this time, we only ship within the United States. We hope to offer international shipping in the future as Keshini continues to grow. Thank you for your patience and support!

Shipping costs are calculated at checkout based on your location and the weight of your order. From time to time, we may also offer free shipping promotions—be sure to check our website and social media for the latest offers.

Returns & Refunds

Due to the nature of our hair care products, we do not accept returns or offer refunds on used or opened items. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the damaged product and packaging. If your claim is approved, we’ll gladly provide a replacement or refund.

We’re sorry if your order arrives damaged. Please email us within 48 hours of delivery with your order number and photos of the damaged item and packaging. We’ll review your claim and work quickly to make it right.

We begin processing orders as quickly as possible to ensure fast shipping. Because of this, we cannot guarantee that orders can be canceled or modified once they have been placed. If you need to make a change, please contact us as soon as possible, and we’ll do our best to assist you before your order ships.

Products

Keshini products are thoughtfully crafted with a blend of nourishing oils, botanical extracts, and Ayurvedic-inspired ingredients selected to support healthy-looking hair. While we use many naturally derived ingredients, our formulas may also contain carefully chosen ingredients, such as preservatives or fragrance, to help ensure product safety, stability, and a luxurious experience.

Yes! Keshini is proudly cruelty-free. We do not test our finished products on animals, and we are committed to creating high-quality hair care with kindness in mind.

To maintain the quality of your Keshini products, store them in a cool, dry place away from direct sunlight and excessive heat. Always keep lids tightly closed after each use and avoid getting water inside the container to help preserve freshness.

Orders

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package. Please allow up to 24–48 hours for tracking information to update after your order has been dispatched.

We begin processing orders as quickly as possible, so we cannot guarantee that changes can be made after an order is placed. If you need to update or cancel your order, please contact us as soon as possible, and we’ll do our best to assist you before your order ships.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.